SmallBizGenius Analysis
Earthrunners receives mixed reviews, with customers praising the comfort and barefoot feel of the sandals, but many report issues with customer service, inaccurate sizing, and durability. The company's return policies and handling of complaints are also a source of concern for some users.
Category Breakdown
Scores based on analysis of 15 recent reviews
Customer Service
2.5/10Many reviewers express dissatisfaction with Earthrunners' customer service, citing unhelpful responses, lack of communication, and failure to resolve issues. Examples include being ghosted after reporting a faulty product and receiving a link to the website instead of direct assistance.
8 reviews mention thisSizing and Fit
3.0/10Several customers report issues with the sizing of Earthrunners sandals, finding that the templates provided online are inaccurate. This leads to discomfort and difficulty in wearing the sandals, with some experiencing heel overhang or restricted blood flow.
4 reviews mention thisProduct Quality and Durability
4.0/10Some reviewers criticize the quality and durability of Earthrunners sandals, describing them as cheaply made and prone to breaking. One customer reported that the strap broke after only a few months of light use, while another described the sandals as "plastic soles with rope attached."
5 reviews mention thisReturn Policy
2.0/10Several reviewers express frustration with Earthrunners' return policy, citing high restocking fees, non-refundable shipping costs, and additional charges for returning defective products. One customer was charged a 20% restocking fee despite the company's policy stating it should only apply if the item is not resalable as new.
4 reviews mention thisComfort and Barefoot Feel
8.5/10Several reviewers praise the comfort and barefoot feel of Earthrunners sandals, noting their suitability for walking, running, and everyday activities. One customer described them as the "best barefoot and running sandals" they had ever used.
6 reviews mention thisPros & Cons
What Customers Love
"Best shoes ever! most confortable of barefoot I tested."
"I wear them for everything from strolling to the mail box to running on a track or trail."
"Fast delivery in Switzerland without any surprise additional customs fees."
"So they sent me a new pair for free!"
Common Complaints
"Very very poor customer service, not looking out for the customer."
"Sizing was not accurate to the templates listed online."
"They retain the original shipping cost while then charging you an additional fee for shipping it back and then an ADDITIONAL FEE on top of that!"
"These are extremely cheap products - basically, plastic soles with rope attached, that slip off when you attempt to walk."
"I now have severe plantar fasciitis and am in so much pain it's costing me a fortune for treatment and other better shoes."
"Well I did and unfortunately they stunk from the water. Wet or dry they gave off a sour smell."
Common Questions About Earthrunners
Answers derived from customer review patterns
Is Earthrunners legit and trustworthy?
Earthrunners has a low Trustpilot score of 2.3/5, indicating mixed customer experiences. While some customers praise the comfort and barefoot feel of the sandals, a significant number report issues with customer service, sizing, and the return process. Several reviewers mention difficulties in resolving issues with the company and express concerns about hidden fees and restocking charges. Therefore, while Earthrunners is a real company, potential customers should proceed with caution and carefully consider the reported issues before making a purchase.
Based on 15 reviewsDoes Earthrunners have good customer service?
Based on the available reviews, Earthrunners' customer service receives predominantly negative feedback. Many customers report difficulties in contacting the company, receiving unhelpful responses, or being ignored altogether after reporting issues. Some reviewers also mention that the company does not honor its own policies regarding returns and exchanges. While there is one positive review mentioning good support, the overall sentiment suggests that Earthrunners' customer service is unreliable and may not adequately address customer concerns.
Based on 8 reviewsIs Earthrunners worth it for small business?
For small businesses considering partnering with or purchasing from Earthrunners, the reviews suggest a need for caution. The negative feedback regarding customer service, sizing inaccuracies, and return policies could lead to potential issues and dissatisfaction. The reports of unpaid affiliate commissions also raise concerns about the company's business ethics. While some customers appreciate the product's comfort and barefoot feel, the overall risk associated with Earthrunners may outweigh the potential benefits for small businesses.
Based on 15 reviewsWhat is Earthrunners' return policy like?
Earthrunners' return policy appears to be a significant source of frustration for many customers. Several reviewers report encountering high restocking fees, non-refundable shipping costs, and additional charges for returning defective products. Some customers also mention difficulties with international returns due to high shipping costs and logistical challenges. The company's strict return policy, combined with reports of poor customer service, makes it difficult for customers to resolve issues and receive refunds or exchanges.
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